Age Friendly Customer Service
Most organizations have been focused on capturing and keeping up on the needs of the “next generation”. However, companies will need to keep their eye on the “Silver Tsunami”, as it is upon us. 10,000 people a day in the United States are turning 65, Canada is following suit, and it is bigger in Europe. This demographic is living longer healthier lives than ever before, but they will not be able to always skirt the issues of aging. What was a “customer expectation” before is not what it will be. Audiences will be astounded about how much change is coming, and what they can do about it. For audiences that don’t want to get left behind, book this customized informative, laugh-out-loud, jam packed idea sharing session.
Customer Service in a Connected World
Much emphasis has been put on using social media to promote products, but what about using it after the sale? In this session find out why exceptional customer service is even more critical in a connected world. Elaine looks at why every customer touch point matters. She shares the secret on line tool that will give you instant access to your unhappy customer and circumvent instant posts to the world while protecting your brand. Audiences will learn how to save thousands of dollars in market research, customer surveys and focus groups.
Leading a Culture of Customer Care
Everyone’s leadership styles vary, from participative to autocratic and everything in between. There may be no “best way”, however leading a culture of care is based on results. In Elaine’s leadership programs, the focus is on how you can turn your staff into Customer Care Crusaders. Discover whether it is a system problem or a people problem, or both and what to do about it. Learn how to set limits, encourage and engage teams to deliver their best every time because they want to and can. Elaine will help audiences build a fool-proof system to keep continuous improvement alive and well on your team.
Negotiating with Your Customer – So You Can Both Get What You Want
When a customer leaves dissatisfied, or you go broke trying to keep them happy, you won’t be around long to serve them. Client and customer retention is the cornerstone of any business. In fact, every business or not-for-profit organization is actually in the “relationship” business. In this session, attendees will learn the “Ask, Don’t Tell” approach. Elaine believes there is no problem so great that it can’t be solved. She provides a method to understand your final options and walk away position.
Elaine also offers Customer Service Programs:
Customer Service Training – Becoming #1 in Customer Care
If you want to become #1 in Customer Service, or stay there in your industry, then you’ll want to find out how we can help you develop a customized Customer Service Training program distinctly for you. We uncover your most challenging customer service issues, conduct a thorough training needs analysis to discover the top skills that will make the most dramatic improvement. We then develop and deliver a program distinctly for you that gets results. We’ll even help you theme it for your brand or product launch. And if you are interested, we can look at ways to bring it in-house and we’ll train your trainers and leave them with all the materials and leaders’ guides so you have a legacy program for years to come. Training is not a cost, it is an investment. Contact us to see where we can help…
Visions of Excellence | Entrepreneur of the Year Award