NSB Logo

Mark Thompson

Executive Coach & NYTimes Bestselling Author

Mark is an expert on executive leadership, business strategy, and innovation who has spent over 25 years leading teams and building companies from the ground up. He delivers actionable, valuable and practical advice for leaders at all levels of an organization.

San Jose, California, USA

Presentations

Business Transformation: Drive Change and Create a Culture of Innovation
Disruptive innovation is happening all around us in almost every industry. “Disruptive Innovation” can mean: disrupting your competitors, customer relationships, internal processes, reward systems, management strategy, the status quo and “last century thinking”. But how do you create a culture of innovation that enables a big company to think and act like a small one? Mark shares insights on world-class companies that struggled with change – some that failed to adjust to meet changing markets and others that reinvented their business models and transformed entire industries with disruptive innovations.

Building a Most Admired Brand through Customer and Employee Engagement
Leaders of the world’s Most Admired Companies know that the customer experience IS the brand! Customer engagement is not about transactions, it’s about RELATIONSHIPS – acting as though you’d put your own money on the line in your customer’s company. If you were investing in your customer’s company, you’d think differently about how you deal with them and fight for their success like it was your own. Mark brings many examples of how the most admired brands approach customer engagement and set the standard for lasting customer relationships in their industries.

Most Admired Leadership: Nobody does it Alone! Building Great Teams
Mark shares insights into the top leadership qualities of the world’s Most Admired Leaders according to the most engaged employees. In a broad survey of over 10,000 employees in 110 countries, Mark’s research team identified the top eight leadership traits that people want from their leaders. He presents case studies from many of these leaders including his experience working directly with several of them. He outlines how the Most Admired leaders have achieved such enduring success over decades and how they consistently recruit, build and retain the highest performing teams.

Fanatic Sales Growth – Success Built to Last Growing from Good to Great to Admired
In this high-impact keynote, Mark reveals the critical drivers behind long-term sales growth and enduring success. He lays out the key factors that differentiate companies that are Good, those that become Great and those that are admired.

Awards

2012
John F. Kennedy Institute for Entrepreneurial Leadership | Lifetime Achievement Award


  • Mark is a very talented, knowledgeable and engaging speaker. ..Mark was very in tune not only with his audience of high performing, financial advisers but the turbulent times we were in also. He customized his presentation to provide timely ideas that reflected the keys to working with high powered clients today which made his message even more relevant. He is the consummate professional and a delight to work with.

    - RW Baird
  • I believe Mark’s strength lies in his ability to share stories – a highlight for me was when he pulled out his smart phone so that the audience could provide record a video message for Sir Richard Branson. Overall his presentation was strong, he was engaging and clearly has a wonderful energy that brightens the room.

    - Vancouver Board of Trade
  • His messages were on target and inspirational for our entire organization and our growth agenda as we look to accelerate our performance going forward. He had inspirational thoughts for the entire group that were well connected, logical and I think will help take us to the next
    level.

    - CCO, The Hershey Company

Summary Profile

Currently a highly sought after executive coach and venture investor, Forbes called Mark one of America’s Top Venture Investors with the ‘Midas Touch’. Mark was recently featured as one of the “World’s Top Executive Coaches” by the American Management Association and #1 Thought Leader on Innovation and Engagement. He was named one of the “Top 30 Communications Professionals for 2015” by Global Gurus. Mark advises top leaders in Fortune 500 and Global Fortune 1000 companies as well as the executive teams who are leading high growth startup companies in Silicon Valley today.

A New York Times bestselling author whose books include: ADMIRED: 21 Ways to Double Your Value; Now Build a Great Business; and Success Built to Last – Creating a Life that Matters, Mark is also an Innovation Leadership columnist for Forbes.com, Inc.com and FastCompany.com. His most recent bestseller ADMIRED is a primer on how the world’s “Most Admired Companies” achieve long-term success and growth as well as the qualities that are common to “Most Admired Leaders”.

Mark has worked side by side with three of the world’s most legendary disruptive innovators: Steve Jobs, Charles Schwab and Virgin Group founder Sir Richard Branson. He brings insight from decades of experience with these great leaders and research on the culture of companies and brands that achieve the highest levels of employee engagement, customer loyalty and continuous sales growth.

Mark was Charles Schwab’s former Chief of Staff and Chief Customer Experience Officer, and the Executive Producer of Schwab.com which today has assets over $2.4 Trillion. He is a co-founder of Sir Richard Branson’s Entrepreneurship Centres and an advisor to Virgin Unite Entrepreneurs.

Mark is a founding advisor of the Stanford Realtime Venture Design Lab, and is a visiting scholar at his alma mater, Stanford University. He has served as faculty at the World Economic Forum and World Business Forum, is a member of the Clinton Initiative, and an executive coach for TED Fellows.

A successful venture capitalist over the last two decades, Mark was as an early investor in companies like Facebook, Netflix and eSurance. He has been a Board Member for many well-known technology, biotech and retail companies, including: Best Buy, Korn Ferry, and Interwoven (now owned by HP). He was the Chairman of the Board for Rioport, which popularized the MP3 player prior to the iPod. He is an investor in Cancer Genetics, a leader in DNA-based diagnostics for clinical management of cancer treatment.

Among Mark’s passions are music and Broadway. Mark serves as a founding Board of Directors member for Smule, the top music app company on iTunes which has over 125 million users worldwide. As a Broadway producer, Mark’s plays have earned five Tony Awards and a total of ten Tony nominations, including Peter and the StarCatcher with Disney, and StickFly with Alicia Keys.

Mark lives in the San Francisco Bay Area and in Manhattan with two extraordinary women – his wife Bonita and their daughter Vanessa.