Good Service Is Good Business
Presented in an entertaining and educational format, you’ll learn the 7 Simple Strategies for Success which you can immediately apply to your business: Self esteem.… Service is not subservience. Turn “she’ll be right mate” into “Get it right mate” Exceed expectations…Promise good and deliver great. Good service can increase market share Recover… Each complaint represents 24 others who don’t tell you, so look at each one as an opportunity in disguise Vision… It costs 5 times more to get a new customer than keep an existing one so do the right thing to have existing customers boomerang back Improve… If your not getting better, you’re getting worse so continually focus on little improvements Care…Customers don’t care how much you know until they know how much you care so make sure you’re “user friendly” and it’s easy for people to do business with you Empower…Make everyone realize the important role they play on your customer team so they feel more responsible and response-able. Boost your bottom line without increasing cost.
Conquering the Challenge of Change
From first hand experience in IBM at a time the computer giant thought they were immune from a changing environment, Catherine combines the latest research with humour to challenge all organizations to analyze their own methods of operation in terms of the need for a paradigm shift. Her involvement in the establishment of the award- winning “Life! Be In It” campaign provides a practical example of a paradigm shift in attitudes towards sport and marketing. Change is inevitable. Learning from change is optional. Catherine will help educate employees about the benefits of welcoming change before it overcomes them and their organization. Participants will leave this session with a renewed commitment to accepting change as a positive force in their work environment. They will feel empowered and more confident about being victors from change, rather than victims of change.
Success… Turning Obstacles into Opportunities
From an abandoned infancy to finding her biological parents; from an underprivileged primary school to a short stint at Harvard University; from a failed marriage to friends and financial success beyond her imagination as a child; Catherine will share in a humorous and heart warming way, her experiences of how every obstacle can be turned into an opportunity by choosing to adopt a positive attitude in the face of adversity. Although we cannot always control change, we do always have a choice to see it as a negative or positive force in our business and personal lives. Attendees will leave this session feeling better about themselves and their organization. They will recognize the importance of focusing on the positive to produce personal and professional success and learn how anyone can turn obstacles into opportunities.
NSA | Australian Keynote Speaker of the Year
Telstra | Australian Executive Woman of the Year