It’s the Experience: How Remarkable Organizations Successfully Rise to the Top This presentation pulls back the curtain to show you what the most innovative companies do, and what you can do to give your customers consistent moments of truth. Smart leaders and front line partners are attaining legendary success by going beyond satisfaction and superficial over-the-top customer service. They have adopted a deliberate human focused approach to creating remarkable customer experiences. It’s about how you make them feel and it’s not easy. John will share 5 steps legendary organizations embrace to deliver remarkable customer experiences. Making the Customer Loyalty Connection This interactive session is a gripping guide toward understanding and creating an internal company culture that will not only wow your customers into brand evangelists, but also establish a consistent and lasting relationship of trust and loyalty.