What Really Matters at Work? Learning how to change attitudes, behaviors and perceptions This presentation is about changing our perceptions which transforms how we behave and feel. Full of laughter, interaction, symbols and specific strategies to improve 2 key areas of emotional intelligence – self knowledge and self management – it makes people feel good about themselves and transforms their thinking and attitudes. It talks about why joy is the next competitive advantage! Discover the Link Between Feelings and Success : How making others feel good will make you a better leader In this presentation, Amanda teaches people how to bring out the best in others and make them feel good. People always remember how you made them feel. Working with the latest science from positive psychology and epigenetics people learn how to motivate and encourage others, be authentic, humble and work collaboratively and program themselves for excellence. You Can’t Change a Customer’s Attitude, but You Can Change Yours Traditional sales courses focus on communication styles and techniques that are still important ….but everyone knows them. Teach your team the latest subtle verbal and non verbal techniques to create partnerships – not just relationships- with your clients or customers. Partnerships are the next level to aspire towards – while everyone else is just working on relationships, you can be focused on creating true long term partnerships! There are many secrets to enhancing rapport, connection and delivering unpalatable messages without destroying relationship as well as building ongoing loyalty with customers or clients. All relate to our ability to communicate and connect. This session explores how to find out what our clients really want, at much deeper levels than before which then allows us to serve their real needs better than our competitors – and with more flexibility, options and choices. What Makes Relationships Work at Work How to bridge the gender gap (or Brain Sex!) Yes, men and women are from different planets, but a slight shift in perception is all it takes to have them understanding, appreciating and admiring each other for unique talents. Relationships are like living breathing organisms and they need nurturing, watering and care. In this session find out what the other person wants and needs, and how to nurture. It’s very funny – and VERY useful for life and work! This session can be related to sales, customer service, negotiating, call centers, business relationships, or personal relationships and can focus on gender differences or not!