Building A High-Performance, Last 8% Culture with Bill Benjamin & JP Pawliw-Fry
“Thank you! Such an interesting topic!“
“Thanks – excellent talk – do more please!“
“Thank you this is extremely useful!“
– Audience comments after this week’s session
Culture isn’t built at the top. It’s built on teams.
Moreover—in today’s landscape, you need to move fast, adapt to changing environments, and deliver performance, but your team is slow to make tough decisions and avoids the critical conversations that lead to results.
Get a rare glimpse into a game-changing approach that’s shifting how leaders show up when it matters most. When leaders and teams lean into the tough decisions and conversations, they create a culture that performs, building stronger teams and driving excellence from the inside out.
Key highlights from this session include:
✓ The Culture of High-Performance Teams: Connection + Courage
Research shows that high-performing teams are built on two pillars: strong connections (psychological safety) and high courage (the ability to tackle tough tasks). Teams need both to thrive in today’s fast-paced, ever-changing environments.
✓ Science-Backed Emotional Contagion
Research shows that the most emotionally expressive person in a group (negative or positive) can influence others’ emotions within 30 seconds—underscoring the importance of emotional regulation in leadership.
✓ The Fundamental Conflict of Performance
Innovation and high performance require risk-taking, but human nature tends to default to self-protection. Fear of judgment often keeps teams from speaking up, silencing the very conversations that drive progress. This avoidance leads to missed opportunities for growth, feedback, and ultimately, improved results. Helping teams navigate this tension is crucial for sustained performance.
✓ The “Last 8%” Concept — What’s Left Unsaid Is What Matters Most
In tough conversations or high-stakes decisions, we often hold back the final 8%—the part that actually holds the weight and risk. These avoided moments have measurable consequences on trust, alignment, and results. Teams that speak uncomfortable truths are better equipped to solve problems, drive innovation, and avoid performance bottlenecks.
Remember: You don’t need to be perfect in the last few percent. Often, just a slight edge—a few percent better in team culture—is enough to make a point of difference to set you apart from competitors.
+ more in the session!
JP and Bill help leading organizations transform culture into a competitive advantage for attracting and retaining top talent. Key former clients include NFL, NBA, and Olympic teams, the Navy SEALs, corporate executives and teams from around the world, including Goldman Sachs, Intel, Mondelez International, NASA, Ernst & Young & more!
Consider JP & Bill for events focused on: Leadership Development, Organizational Culture, Innovation & Change Management, Emotional Intelligence, Peak Performance
Additional Resources From The Webinar:
ABOUT JP PAWLIW-FRY & BILL BENJAMIN
JP Pawliw-Fry is the co-author of the New York Times bestseller, Performing Under Pressure: The Science of Doing Your Best When it Matters Most, published in 65 countries and named as one of Inc. Magazine’s Best Business Books of the Year.
Bill Benjamin is a partner with JP at the Institute for Health and Human Potential (IHHP), a successful international research and culture change company. Coming from a math and computer science background, Bill was initially skeptical of EQ and “soft skills”—until the strategies he now teaches helped him manage his emotions to become more effective, empathetic, and engaging. Yes, even a math guy can teach empathy!
The Last 8% Culture, powered by IHHP, is an integrated culture change system that accelerates strategy by building high-performing teams ready to take risks and tackle the tough ‘Last 8%’ Situations.
JP and Bill offer a proven system for building high-performing leaders, helping organizations transform culture into a competitive advantage for attracting and retaining top talent.
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