Five Powerful Story Programs
The Mark of a Leader has become the “go to” program for organizations that want to create a memorable and lasting conference or program. Our library of inspiring leadership stories, interactive exercises, and customized workshops is unique and unforgettable. There are five core programs, each crafted and customized to every client and audience. All of these subjects include materials for a keynote, MC engagement, and workshop.
Fully engaged leaders with fully engaged teams get better results. This presentation shows how engaging people on all five of their levels (Spirit, Imagination, Intellect, Heart and Hands) is the premise of great performance, and gives powerful insights into how to make it happen.
Delivering a Great Customer Experience
If you are not constantly measuring and improving your customer experience, you’re giving your competition a gift. But Customer Experience must be cultural in order to be great. This presentation shows not only how some of the world’s best “experience” organizations do it well, but also some concepts and best practices to make your Customer Experience a cultural asset.
Moving from ‘Me’ to ‘We’
A leader’s most important job is to help others to be their best. But in many organizations, internal competition, silos, and ego make this impossible: there is no “we”. This program examines new ways to create better team cultures, and shows how collaboration has been the foundation of all great world-changing activities.