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Doug Lipp

Build the Culture. Live the Culture. Differentiate!

Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.

Fair Oaks, California, USA

Presentations

Doug’s speaking engagements are customized to each audience, but typically revolve around the following topics: Lessons from Disney U: The Wonderful World of an Enduring Brand
Disney stands the test of time as the ultimate icon of applied imagination. How did Walt Disney create “The Happiest Place on Earth?” What are the secrets behind its employee development dynasty? And how does it reinforce its organizational values, culture and brand on a day-to-day basis? During this animated and high-energy program, you’ll learn how Disney continues to capture and inspire the hearts and minds of thousands of employees around the globe through an unwavering devotion to the core values established by Walt himself. Learn how Disney University Founder Van France has brought to life — for generations of employees —Walt’s timeless values of Innovate, Support, Educate and Entertain.

Organizational Culture: it’s More Than a Coat of Paint
Leaders build the culture, live the culture, and reinforce the culture every single day. Leadership has always set the tone within an organization, but today there’s growing consensus that a winning, sustainable culture is only achieved when it is ‘actively’ steeped throughout the entire organization. In this program, Doug persuasively demonstrates that organizational culture is much more than a coat of paint daubed on the walls of a building. Culture is the cornerstone of success and supports your business performance and all operations. As such, it’s uniquely yours and almost impossible for competitors to copy.

The Magic of Exceptional Customer Service
How has Disney managed to keep its employees and customers so fiercely devoted to the brand? How has it managed to continually top the charts as one of the world’s most loved brands? How can you learn from its practices to catapult your organization’s service strategies to even higher levels? Learn the four components that are at the heart of Disney University: Innovate. Support. Educate. Entertain. Discover how legendary service is a delicate balance between art and science. “Doing the ordinary in an extraordinary fashion” isn’t rocket science; customer service excellence must be ingrained throughout your culture. In this ever-changing economy, more companies than ever are realizing the strategic importance of transforming their service culture to differentiate themselves from competitors.

Even Monkeys Fall From Trees: Learn from Mistakes and Embrace Change
The best and the brightest make mistakes. However, the ability to learn from setbacks, then bounce back even stronger is the hallmark of market leaders. Join Doug as he discusses Walt Disney’s unrivalled focus on creating one of the strongest teams of dreamers and doers in the world. “Change or perish” defines the innovative Disney culture. Doug takes you behind-the-scenes to discover how Disney pushed through obstacles by relentlessly challenging the status quo in literally every corner of the company. 

Platform Plus

Host/MC/Moderator

Doug is a master at engaging executives in one-on-one discussions on-stage. He calls these his “fireside chat” sessions. Through these sessions, Doug puts even the most nervous executive at ease and helps them connect with the audience in a very relaxed, natural manner. The fireside chat is a welcome interlude between speeches, bringing good energy to a long conference schedule. Doug is also a masterful panel-discussion moderator. Panels can consist of customers, internal or external experts or even government officials. Doug’s relaxed, engaging style, and quick wit are a natural fit for these types of discussions. Panels cover a lot of information in a short amount of time; with Doug’s interactive style, attendees are often treated to “off the script” comments that are rich in content.

  • He did a fantastic job at customizing his presentation to our company's theme of a "Culture of Service". He talked about lessons from Disney on transformation, teamwork and growth. He was enthusiastic, engaging and interacted well with the audience. We received very positive feedback from our employees and are looking to bring him back in the near future for a leadership training.


    - Administrative Manager, Blue Cross Blue Shield
  • I enjoyed hearing about your experiences with Disney U ... there were so many relevant connections to the work that our teams do every day. I have no doubt that everyone left your presentation feeling engaged and empowered to improve the customer experience they provide.

    - COO, McDonald's
  • You have definitely made a positive impact on me and my Client Associates. Your witty Disney experiences offer invaluable lessons in client service. Your references to the challenges that Merrill Lynch and its Client Associates face made for a seamless presentation. You left the participants enlightened and energized!


    - Senior Executive, Merrill Lynch
  • We have heard such great feedback from the audience! Your presentation and insights made our VISION such a successful event and has bolstered its reputation as the premier event for the area’s marketers.

    - American Marketing Association, British Columbia
  • Thank you for taking the time to pull together the content and the stories that achieved that level of resonance. I appreciate the amount of caring and time you placed on this to ensure we hit a home run. I would not be surprised if you get a call to come in for other programs and am thrilled to have been a part of your AT&T story.


    - Leadership Development, AT&T
  • Doug is a master story teller! He joined our Mercedes-Benz leadership retreat to share some Disney magic surrounding the customer experience. His deep insights into the culture and delivery of customer care had our senior leaders challenged and engaged! A great speaker!

    - President & CEO, Mercedes Benz
  • Doug did a great job, was very easy to work with and made an impact on the audience. We were glad he could join us!

    - Sr. Executive, Jones Lang Lasalle

Summary Profile

Doug is a distinguished international consultant, author and former head of training at the legendary Disney University. His is the author of the bestselling book Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees. At age 29, Doug’s celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters.  Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team. Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide. In presentations, he shares how Disney overcame spectacular strategic challenges to unleash one of the most improbable success stories in corporate history. Through riveting examples and powerful, relevant stories about innovation, service, value and leadership, Doug pulls back the curtain and reveals the behaviors, tools and attitudes that are representative of cultural excellence at Disney and other great institutions. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture. Consistently ranked as one of the best presenters every time he speaks, Doug painstakingly researches and customizes each of his presentations. He underscores how a company’s current culture is affecting its business, and then provides insights and actionable ideas on how they can build an even better business based on leadership, teamwork and innovation. After his presentation, which includes experiential exercises and participant-centered activities, you will have a blueprint for creating and perpetuating a culture of significance unique to your organization.