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Scott Friedman

Motivational Humorist

Scott Friedman, CSP, and former President of the National Speakers Association (NSA), is an internationally sought after speaker and author. As a motivational humorist, Scott inspires and entertains with fun-filled, interactive and content-rich programs. He speaks on a variety of topics over 80 times a year. Scott’s main area of expertise is employee innovation, celebration, and customer experience.

Golden, Colorado, USA

Presentations

Celebrate – Lessons Learned from the World’s Most Admired Organizations
Imagine a workplace where productivity is at an all-time high, where employees are happy to come to work every day, where resources and people are matched to their strengths and are recognized accordingly. Where the notion of “stress” has been replaced with a sense of authentic enjoyment and fun. With lighthearted humor and refreshing honest, Scott shows you how to turn grievances into gratitude, dismay into play, and failure into lessons learned. He weaves the latest pertinent research together with ready-to-use examples showcasing the power of “the celebration mindset” in action. Turn employees and customers into advocates as you celebrate all that is good in your organization.

The Best Way to Predict the Future is to Create It In these globally competitive times, resourcefulness and innovation are essential to survival. The fast-paced, humorous call-to-action will show you & organization how to become a victor – rather than a victim – of change. Learn to be driven not by circumstances and emotion, but by your values and purpose. Scott’s easy-to-use ideas will help build more team spirit, greater productivity, elevated team performance and a healthier, happier culture. An ideal kick-off or closing to your convention, this presentation leaves participants feeling energized, inspired and more accountable to create a better future for themselves and their organizations.

Connecting with Customers
Customer expectations have dramatically changed over the years. Today, satisfying the needs of your customers by providing fast, efficient service is no longer enough. The most successful service companies move beyond customer satisfaction and engage customers in a memorable experience that is consistent with their brand promise. Every employee must live service and take pride in a culture that honors and rewards both employees and customers.This entertaining and insightful program is full of tools and techniques that will help you to engage your customers and build perceived value. Learn to build long-term loyalty as Scott reveals the secrets to connecting with customers and employees.

Using Humor for a Change
Using positive humor creates an immediate bond between people, evoking feelings of camaraderie. Humor enhances receptivity, reduces resistance, and sets a tone of familiar cooperation rather than contention. This interactive program explores how to use humor, creativity, and engagement strategies to make an organization more positive, productive, and fun. You will learn to tap into your unique sense of humor, a skill essential to creating the rapport that will pave the way to better relationships and better results. By putting the tools and tactics from this entertaining and insightful program into play, you will soon discover that those who laugh, last!

Awards

2013
NSA | Cavett Award
Meeting Industry Leadership | Rise Award

Summary Profile

In addition to being the CCO- Chief Celebration Officer at Friedman & Associates, Scott has written Celebrate- Lessons Learned from the World’s Most Admired Organizations, Happily Ever Laughter- How to Engage Any Audience and Using Humor For A Change. He is also the co-author of four additional books. Scott’s opportunity to entertain and engage as President of Salesmen with a Purpose (SWAP, now Sales Professional International) in 1985 created his desire for a career in professional speaking. He then took the marketing director position with Speech Masters, a company that trains lawyers, executives and professional speakers in presentation development, leading to the start of his professional speaking career in 1986. For two and a half decades, Scott has combined improvisational comedy, quick wit, and engaging material to become the speaker he is today. Scott’s mission as a speaker and Chief Celebration Officer is to improve organization performance and productivity through the power of celebration and humor. As a Certified Speaking Professional (as designated by the NSA) and trusted member of the speaking community, Scott continues to have a strong presence both domestically and globally. Scott is the 2013 NSA Cavett Award Recipient, presented annually to the NSA member whose accomplishments over the years have reflected outstanding respect, service, honor and admiration in the Association and the speaking profession. Scott was awarded the Meeting Professionals International (MPI) 2013 Recognizing Industry Success and Excellence (RISE) Award. ”This award honors those rare individuals who by visionary hard work and creative insight have positively changed the global meetings and events industry community (MPI).” In 1988, as the President of the National Speakers Association of Colorado, he founded the Meetings Industry Council of Colorado (MIC), a coalition of professional meetings industry-related organizations. He is proud to continue involvement with MIC and their latest event which included over 800 meeting professionals in March of 2013. In 2002 Scott was awarded the International Association of Speaker Bureaus (IASB) Pace Setter Award, given annually to an individual outside the IASB who played an integral role in partnership with IASB to further advance the speaking industry. The IASB recognized Scott for successfully developing and executing “an alliance between the NSA (National Speakers Association) and IASB [to encourage] partnering among bureaus and speakers to further advance the client relationships that serve both.” In April 2005, Scott’s vision brought the first Global Speakers Summit to Singapore with 300 international speakers and meetings professionals from 20 countries attending this event. Scott has remained actively involved in the Global Speakers Summit events in Dubai (2007), Cape Town (2009), Amsterdam (2011) and Vancouver, Canada (2013). Scott now spends 30% of his time speaking throughout Asia and other locations around the globe. His international clients include Singapore Airlines, the Singapore Government, Gold Fields of South Africa, Young President’s Organization, Hyatt Asia, HSBC and many Fortune 1000 companies. He offers all his clients a global and culturally sensitive perspective on how to get more out of work and life.  His varied experiences have brought him success in many industries including: hospitality, meetings, real estate, insurance, health care, education, government and just about any association.  Scott’s customized programs are a perfect fit for kick-offs, closings, lunches, and midnight snacks. Participants will come away with tools to enhance their work, their lives and their future helping the to start celebrating and live happily ever laughter. Apart from speaking, Scott is very involved in philanthropic projects. Scott founded Together We Can Change The World an organization creating sustainability in children’s homes throughout SE Asia by helping poor, neglected children and women, and providing them with a safe, secure haven and with educational opportunities. Currently Scott organizes globals3 speaking tours to create awareness, raise money and celebrate with the kids in Thailand, Malaysia , Singapore, Indonesia and Cambodia. Check out his philanthropy page to see the latest tour! He has been honored as Volunteer of the Year with Family Services of Colorado and was on the national board of directors for Camp to Belong for five years.