Shift Your Brilliance: Harness the Power of You
Are you waiting for your company or organization to do something? Well, guess what: they are waiting for you to take ownership. The “adult daycare center” is closed and you are now responsible for developing yourself and producing results. Business change is moving at the speed of light and to keep pace your organization needs you to be your own career architect. But what is driving this line of thinking? Technology clearly is playing the biggest role. McKinsey & Company forecasts by 2025 automation technology innovations will assume tasks now performed by 250 million knowledge workers worldwide, freeing the remaining workforce to devote time and energy to more creative pursuits. Whether you hold a leadership position or not, repositioning yourself to revitalize your role within your current team or company is a powerful tool for professional development and rapid career growth. You will learn Simon’s strategies for staying relevant in every economy.
Shift Your Brilliance – Leading Amidst Uncertainty
Business change is happening at the speed of light. The leadership skills of yesterday will not carry the day in the new and rapidly evolving business landscape. McKinsey & Company forecasts that by 2025, automation technology innovations will assume the tasks now performed by 250 million knowledge workers worldwide. To stay relevant and competitive, even the most senior leaders must reposition themselves and their companies – and this will take a mindset reset. Simon will address the critical strategies that empower individuals to lead without a title and stay relevant in every economy while escalating their impact. He will share core principles for acquiring a forward-looking mindset while guiding participants on how to discover the insight needed to be a leader for the future. Finally, Simon will challenge you to commit to becoming the Chief Breakthrough Officer in your organization.
How to Break the Sound Barriers in Education
According to the World Economic Forum, as we march toward the fourth industrial revolution, our young people are not prepared. By the time they graduate from high school, as many as two-thirds of children entering primary school today will not have the skills required to get a job. The impact will be worse for women, who already have less than two-thirds of the economic opportunity that men have. We cannot sit by any longer and watch the future of our country’s greatest asset – young people – have their wings clipped even before they soar. Empowered Education is the clarion call for everyone concerned about this country’s economic stability to rise up and transform the system from the inside out. The revolution is real, because the future is here.
Customer Experience – Increase Your Revenue with a Spirit of Excellence
Customers who have a great experience with a company are 9x more likely to recommend them, 8x more likely to trust them, and 7x more likely to forgive their mistakes and to buy from them again. 94% of customers who have a low-effort service experience will buy from the same company again. 85% of buyers will pay more for a customer experience, but only 1% believe that vendors consistently meet their expectations. Be inspired to create a simple and consistent customer interaction that produces loyalty, referrals, and higher revenue. Simon’s wisdom and expertise enabled an Orlando-based healthcare system to be acquired and a division of a hospitality company to be ranked #1 for customer service by Expedia.com. His team also custom-designed a full-cay customer experience program for Boston Consulting Group entitled “Platinum Service with a Brilliant Touch.”
Stop Selling and Start Connecting
The Gallup Organization states that 70 percent of human decision-making is emotional and 30 percent is rational. When buyers emotionally connect with a brand, they buy more, pay a higher margin, and tell others about their experience. It is imperative for sales professionals to stop selling and start connecting. When they sell, that’s a transaction. However, when they connect, a relationship is created for the life of the brand. This shift in selling has tremendous upside potential as organizations experience disruptive market forces, a change in client needs, and unseen economic headwinds. Sales professionals who intend to grow market share by acquiring new customers and increasing margins from existing customers must examine their sales edge.
CPAE Speaker Hall of Fame
Editor’s Picks for Favorite Speakers of 2013 by Meetingsnet.com
Meeting and Conventions Magazine Favorite Speakers
Central Florida Man of the Year