Brand The Moment: 5 Ways to be Unforgettable & Create Customers For Life
If you’re unforgettable, you’ll create a customer for life. And in this service-driven economy, every moment is an opportunity. In Simon’s newest presentation, he leverages what he’s learned over 30 years of working for six different companies, including the Disney Institute and The Ritz Carlton Learning Institute, to create memories that matter. Simon leans on evidence-based research to provide tried-and-true methods that work for everyone—from account directors to Uber drivers. Participants will learn that superior customer service is a connection, not a product. You will be empowered to see customers as guests, create a personalized experience, anticipate needs, respond immediately, and capture loyalty through kindness. You’ll be a spark in that guest’s memory. Customer love is a mindset. Simon has the tools to teach you. He’ll help you create a culture where everyone matters and people are invited to be their best selves. You’ll transform from good service into platinum service, and every customer will be one for life. This presentation is ideal for audience members of all vocations, ambitions, and experiences.
Shift Your Brilliance: Leading Amidst Uncertainty
The best leaders are the ones who lead differently. Simon’s signature program was created to solve a problem: help individuals get out of the past and think like a leader of the future. You’ll develop an enhanced sense of perspective, understand where you shine, and learn how to lead without a title to create effective change. You are the director of your personal narrative. You have the power to reposition your team, your company, and your life by leading in a style that’s uniquely you. By the end of this presentation, participants will uncover their inner strengths to reach new heights. This presentation is ideal for business leaders who are ready to take their company into tomorrow.
Brilliant Living: Own Your Future
Sometimes happiness is where you are. Sometimes happiness is elsewhere. Wherever your calling may be, Brilliant Living dares you to pursue your dreams. Simon’s role is to help you grab the steering wheel. You’ll be given a guide to assess the eight traits of being your most brilliant self. Using the lessons learned from working with 1,500 organizations over the past 15 years—and Simon’s personal moments of reinvention—you’ll be nudged to live life on your own terms, make a change, and do something exceptional. The choice is yours: Be average—or dare to be brilliant. This talk is perfect for people ready to instill change and passion in their organization, peers, and life.
Be the Boom: Breaking Sound Barriers in Education
How do we innovate in an industry resting on repetition? How does an airplane take off? How do we build an educational culture where the status quo is ruptured, graduation rates increase, and students thrive? Students today are taking tests that aren’t going to help them in the real world. We need to uproot the system to shift from benefiting the teacher to the student. Niched in education, this presentation explores 22 different case studies of principals having breakthrough results. You’ll find out how to learn from the exceptional, build momentum, break sound barriers, and accelerate into success—no matter your industry. Say goodbye to excuses and hello to innovation. This presentation is geared towards educational leaders, administrators, parents, and innovators from all industries.
Success Magazine | The Success 25
CPAE Speaker Hall of Fame
Editor’s Picks for Favorite Speakers of 2013 by Meetingsnet.com
Meeting and Conventions Magazine Favorite Speakers
Central Florida Man of the Year