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Mark Thompson

Executive Coach & NYTimes Bestselling Author

Mark is an expert on executive leadership, business strategy, and innovation who has spent over 25 years leading teams and building companies from the ground up. Mark C. Thompson is one of the World’s top Leadership Coaches for Transformational Growth, Team Engagement and Driving Change, according to the American Management Association.

San Jose, California, USA


Business Transformation: Drive Change and Create a Culture of Innovation
Disruptive innovation is happening all around us in almost every industry. “Disruptive Innovation” can mean: disrupting your competitors, customer relationships, internal processes, reward systems, management strategy, the status quo and “last century thinking”. But how do you create a culture of innovation that enables a big company to think and act like a small one? Mark shares insights on world-class companies that struggled with change – some that failed to adjust to meet changing markets and others that reinvented their business models and transformed entire industries with disruptive innovations.

Building a Most Admired Brand through Customer and Employee Engagement
Leaders of the world’s Most Admired Companies know that the customer experience IS the brand! Customer engagement is not about transactions, it’s about RELATIONSHIPS – acting as though you’d put your own money on the line in your customer’s company. If you were investing in your customer’s company, you’d think differently about how you deal with them and fight for their success like it was your own. Mark brings many examples of how the most admired brands approach customer engagement and set the standard for lasting customer relationships in their industries.

Most Admired Leadership: Nobody does it Alone! Building Great Teams
Mark shares insights into the top leadership qualities of the world’s Most Admired Leaders according to the most engaged employees. In a broad survey of over 10,000 employees in 110 countries, Mark’s research team identified the top eight leadership traits that people want from their leaders. He presents case studies from many of these leaders including his experience working directly with several of them. He outlines how the Most Admired leaders have achieved such enduring success over decades and how they consistently recruit, build and retain the highest performing teams.

Fanatic Sales Growth – Success Built to Last Growing from Good to Great to Admired
In this high-impact keynote, Mark reveals the critical drivers behind long-term sales growth and enduring success. He lays out the key factors that differentiate companies that are Good, those that become Great and those that are admired.


John F. Kennedy Institute for Entrepreneurial Leadership | Lifetime Achievement Award

  • Mark has a unique coaching style that builds a partnership of trust, that includes a provoking and creative process that increases self-awareness and emotional intelligence. His "been there and done that" experience improves one's leadership skills and performance to increase impact and influence. Mark has the ability to develop an energetic, and positive environment that is contagious. This environment creates a win-win strategy for success.
    - President; Walgreens
  • Mark is a very talented, knowledgeable and engaging speaker. ..Mark was very in tune not only with his audience of high performing, financial advisers but the turbulent times we were in also. He customized his presentation to provide timely ideas that reflected the keys to working with high powered clients today which made his message even more relevant. He is the consummate professional and a delight to work with.

    - RW Baird
  • I believe Mark’s strength lies in his ability to share stories – a highlight for me was when he pulled out his smart phone so that the audience could provide record a video message for Sir Richard Branson. Overall his presentation was strong, he was engaging and clearly has a wonderful energy that brightens the room.

    - Vancouver Board of Trade
  • His messages were on target and inspirational for our entire organization and our growth agenda as we look to accelerate our performance going forward. He had inspirational thoughts for the entire group that were well connected, logical and I think will help take us to the next

    - CCO, The Hershey Company
  • Your presentation was fantastic and was quite well received based on the feedback I have been receiving. Thank you also for taking the time to join us and our attendees at our reception--I know they enjoyed connecting with you in a casual setting. Thanks again!
    - Managing Director, KPMG Executive Education

Summary Profile

New York Times bestselling author Mark C. Thompson is a leadership coach for the world’s fastest growing, most innovative companies—from LYFT CEO & Cofounder Logan Green, Pinterest Cofounder Evan Sharp and World Bank CEO Dr. Jim Kim, to founders Richard Branson, Steve Jobs, Tony Robbins and Charles Schwab, for whom he served as the world’s first CXO—Chief Customer Experience Officer. 

Forbes Magazine says Mark has the ‘Midas’ touch as a sought after coach, speaker and venture investor.  His New York Times bestselling books include: ADMIRED: 21 Ways to Double Your Value; Now Build a Great Business; and Success Built to Last – Creating a Life that Matters, Mark is also an Innovation Leadership columnist for Forbes.comInc.com and FastCompany.com. His most recent bestseller ADMIRED is a primer on how the world’s “Most Admired Companies” achieve long-term success and growth as well as the qualities that are common to “Most Admired Leaders”.

Mark was Charles Schwab’s former Chief of Staff and Chief Customer Experience Officer, and the Executive Producer of Schwab.com which today has assets over $3 Trillion. He is a co-founding advisor of Sir Richard Branson’s Entrepreneurship Centres.

Mark is a founding advisor of the Stanford Realtime Venture Design Lab, and served as a visiting scholar at his alma mater, Stanford University, and adjunct faculty at the World Economic Forum, World Business Forum, and John F. Kennedy University.

A successful venture capitalist over the last two decades, Mark was as an early investor in companies like Facebook, Netflix and founding board member of Esurance. He has been a Board Member for many well-known technology, biotech and retail companies, including Best Buy, Korn Ferry, and Interwoven (now owned by HP). He was the Chairman of the Board for Rioport, which popularized the MP3 player prior to the iPod.

Among Mark’s passions are music and Broadway. Mark serves as a founding Board of Directors member for Smule, the top music app company on iTunes which has over 125 million users worldwide. As a Broadway producer, Mark’s plays have earned ten nominations and five Tony Awards.