Without a clearly defined corporate culture, building a brand and a product that your team believes in becomes an exercise in futility. It causes your business to be negatively impacted. In this presentation Tony discusses the importance of creating an environment where the staff feel their contributions matter and they can help to create better more one of a kind experiences. He’ll show you how happy staff lead to happy culture which leads to more profit.
Service: A Practical Approach to Business
Virtually every business out there is a service business and yet few truly embrace it. As a business expert who has opened 50 restaurants, implemented training programs and developed five hotels from the ground up, Tony knows all to well the importance of great service. A business may not be able to teach its staff personality, but the technical skills can be taught and should not be overlooked. In this presentation, Tony will show you the importance of service and how it’s a thousand little things that add to an experience. He argues that without service and a practical understanding of your customer, your businesses will fail.
In this presentation, Tony discusses the value of making a positive impact socially, culturally and environmentally. Millenials are full-heartedly embracing social impact. We must realize they represent not only the workforce but the customers of the future. it’s no longer just about money. A positive environmental and cultural impact tell a story. That story usually leads to doing good and making money while doing so.
The Tony Cohen Story
Tony shares insight into his business and life experiences as a Luxury Hotelier. From the lessons he’s lessons learned, to his core beliefs in hard work and looking at things a different way, Tony’s message is all about seizing the opportunity.
Ontario Hostelry Institute Gold Award, Hotelier of the Year