What corporations can learn from teamwork in healthcare:
Lessons from the medical world are helping to build better teams outside hospitals. Fortune 500 companies and other organizations are learning that running a busy emergency room in high pressure situations provides valuable insight that can help anyone who leads or is part of a team, to be more effective.
In the high stakes and complex setting of healthcare, a new approach to teamwork is leading to healthier patients, happier staff, and more efficient operations.
Healthcare’s embrace of a new teamwork model has been noticed by people outside the medical world. Doctors are going outside the walls of the hospital to teach manufacturers, business owners, franchisees, customer service representatives, and even those in sports and entertainment to do better by shifting the culture from “me” to “we.”
Drawing on groundbreaking research and examples from around the world, Dr. Goldman shows the audience how this team approach can improve customer service, boost efficiency & safety, impact diversity & inclusion practices, and more.
Key takeaways from this webinar include:
- How to shift workplace culture from “me” to “we”
- How to apply healthcare’s teamwork model to any industry
- Ways to transform complex systems in the workplace
Dr. Brian Goldman’s style on stage is earnest, heartfelt and sincere. On stage it becomes clear that he has a passion for compassion. For organizations, he’s taking the lessons he’s learned as an emergency room doctor and translated them into skills we can all benefit from: risk management, learning from mistakes, the power of kindness, and the power of teamwork.
For healthcare audiences, Dr. Goldman makes complex medical issues digestible for audiences. He personalizes medicine and the human frailties of his profession. He is unafraid to address tough or controversial issues head on in a comprehensive way, including the challenges brought by COVID-19.
Dr. Goldman is one of those rare individuals with great success in not one but several adrenaline-pumping careers. He is a highly regarded emergency physician at Mount Sinai Hospital in Toronto. A veteran medical broadcaster, he is also the host of the Canadian Broadcasting Corporation’s award-winning radio show “White Coat, Black Art”, where he takes listeners behind the scenes of hospitals and doctor’s offices. Dr. Goldman unpacks and demystifies what goes on inside medicine’s sliding doors – with topics that include burnout among health professionals, racism in health care and meeting the challenge of providing care for kids with complex medical needs when they age out of the system.
His inspiring yet bracingly honest TEDx talk about medical errors—which has been viewed on the Internet almost one million times—has cemented his reputation as one of his generation’s keenest observers of the culture of modern medicine.
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