Lessons in Crisis, Compassion, and Critical Decisions with Dr. Brian Goldman

Join us for this timely webinar with Dr. Brian Goldman, bestselling author of The Power of Kindness and The Power of Teamwork, whose latest release, The Casino Shift, is already climbing the bestseller lists…

NSB Webinar | Dr. Brian Goldman

🔑 Sample highlights from this session include:

✓ Innovation isn’t optional when your current model is breaking.
Adopting a flexible mindset and actively testing new approaches is critical for building resilient, sustainable operations.

✓ Upstream & Preventative actions: What are the quicker and easier ways to spend fewer dollars and time upfront to avoid more expensive needs later when things aren’t working?  Consider incentivizing preventative efforts. 

✓ Teamwork is a performance multiplier
Effective teamwork under strong leadership delivers:

• Better outcomes

• Higher productivity

• Greater engagement

• Lower burnout

But real teamwork requires clearly defined roles, leaders who understand each member’s strengths, and a culture where people can perform at their best. 
Ask us more about his The Power of Teamwork keynote and book offerings!

✓ Dr. Goldman’s healthcare example: In the session, Dr. Goldman presents unconventional (and controversial) healthcare solutions in high-stakes contexts where inaction leads to system failure.

✓ Learn from Best Practices: Structured triage and medical call centers staffed with medical professionals, helps Denmark restrict direct ER access.
The result? 99.5 per cent of citizens have a GP, emergency departments aren’t overwhelmed, and the system works.

• Across industries, consider how structured triage, escalation, and access models can align needs with the right expertise and resources, reducing bottlenecks, improving response times, and ensuring high-value resources are optimized

Dr. Goldman concludes his presentation with a reminder:
“A topic is not a story.“

Topics are abstract. Stories make ideas stick.

TOPIC: Healthcare systems need better access to primary care.

CASE STUDY / STORY: Caroline Bérard and Emily Ritchie moved to Denmark and discovered their social insurance card had their GP’s name printed on it. No searching, no begging, no “sorry I’m not taking patients.” When they need a specialist, they book online. The consultant can’t decline the referral.

Goldman offers a comparative lens that shifts the conversation from what’s broken to what’s possible, drawing on Denmark’s model as a working example of how systems can be reimagined from the ground up.

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Dr. Brian Goldman is one of Canada’s most trusted voices in medicine – a veteran ER physician at Mount Sinai Hospital in Toronto, host of CBC Radio’s award-winning White Coat, Black Art and The Dose Podcast, and bestselling author of five books, including his instant 2026 bestseller The Casino Shift: Stories From an ER on the Edge.

“I think I’m a storyteller who practises medicine,” he says. “But I put a lot of effort into becoming a physician, and I was determined to make a go of it on some level, even as I explored this other part of me [as a writer and contributing medical journalist].”

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