Turning your Customers into Fans
How do you turn customers into fans? Bruce believes it all comes down to relationships. The key to developing long-term strategies for your company is to develop relationships and trust with customers. This way, when things go wrong, there’s more incentive to work it out and maintain the relationship. Bruce shares these and many more insights on how he conducts business & builds long-term value.
Entrepreneurship: Determination, Energy & Sacrifice
An entrepreneur sees the world in a different way. Most things in the world have been discovered, but an entrepreneur will see an opportunity and how to look at things from a different angle. In this presentation, Bruce explores what it means to be an entrepreneur. He shares his personal journey through entrepreneurship all the way back to his first forays into business at 12-years-old with a ‘rent a pencil’ scheme at school. He encourages audiences to look at the bigger picture and get back up again after taking the inevitable knocks.