Michel Falcon

This isn’t a presentation about coding or algorithms. It’s a blueprint to keep humanity at the heart of innovation and leadership.

It’s undeniable that artificial intelligence is changing how we lead, hire, communicate, and serve. But in the rush to automate, many leaders forget the most important variable; our people that fuel our brands and experience. 

In this keynote, Michel Falcon explores how to build and sustain People-First Cultures in an AI-powered world, where empathy, trust, and human connection become the ultimate competitive advantages.

Through stories from the restaurant floor to the boardroom, Michel shows how technology can amplify, not replace, our humanity. He shares practical frameworks for integrating AI in ways that enhance culture, deepen belonging, and strengthen the relationship between employees, customers, and brands.

Audience will learn:

• How Michel uses Ai in his real-world people-first businesses.
• Learn how to make AI serve people, not replace them.
• Discover practical frameworks to build trust and belonging in a tech-driven world.
• See how top brands blend innovation with humanity to drive performance.
• Walk away with a future-ready playbook for People-First leadership and culture.

Modern leadership today isn’t about having all the answers. It’s about empowering infinite learners whose curiosity turns challenges into discoveries and potential into performance.

In today’s workplace, employees don’t just want direction; they want connection with their leaders and organizations. Yet too many leaders focus on results before relationships, forgetting that performance is the outcome of purpose. In this keynote, Michel explores what it truly means to lead with empathy, transparency, and accountability in a world where talent has options.

He shares real-world stories from his own hospitality company, one of the most people-driven industries, and from hundreds of organizations he has studied. Through these lessons, Michel reveals how to lead with emotional intelligence, deliver feedback that fuels growth, and build a culture where people perform for the mission, not just the paycheck. Using frameworks like his Traffic Light Model for performance and communication, audiences learn how to inspire trust, elevate engagement, and turn everyday managers into People-First Leaders.

Audiences will learn:

• How Michel leads his team’s in a very challenging people-centric industry.
• Discover how to lead with empathy, transparency, and purpose in a results-driven world.
• Learn to build trust that fuels loyalty, engagement, and long-term performance.
• Master Michel’s proven Traffic Light Model for feedback and communication.
• Leave with a playbook to turn everyday managers into inspiring, People-First leaders.

We’ve spent decades learning how to attract talent; the future belongs to those who know how to make it stay.

In this keynote, Michel Falcon reveals how to attract and retain top performers by designing a culture rooted in camaraderie, performance, and growth. Drawing from his real-world experience scaling his own hospitality company and from studying extraordinary workplaces like Cirque du Soleil, where creativity, belonging, and performance excellence coexist. Michel shares actionable strategies to help leaders earn loyalty from the inside out.

Through stories and tactical frameworks, audiences learn how to build systems that recognize contribution, develop potential, and connect daily work to a deeper mission. The result: teams that stay longer, care harder, and perform better because they feel seen, valued, and inspired.

The audience will learn:

• Michel’s proven strategies that he uses within his hospitality company and ones that he has shared with hundreds of companies from around the world.
• Learn why retention, not recruitment, is the new competitive advantage.
• Discover how to design a culture where camaraderie and performance thrive together.
• Get insider lessons from Brasa and world-class cultures like Cirque du Soleil.
• Walk away ready to build a workplace people choose to stay with and give their best to.

As the founder of a fast-growing hospitality brand known for five-star guest ratings and industry-leading employee retention, Michel reveals how engaged teams create unforgettable customer moments. 

His philosophy is simple: the guest experience should never exceed the employee experience.

In this keynote, Michel Falcon redefines customer experience by starting where most organizations stop: inside the workplace. From his signature “Superfood = Super Mood” story to frontline systems any company can adapt, Michel shows leaders how to turn culture into their most powerful marketing strategy. 

Audiences leave with a playbook to elevate service, boost loyalty, and turn everyday transactions into emotional connections that build brands customers love and employees are proud to represent.

The audience will learn:

• Michel’s workplace company culture strategies he uses to increase employee happiness, retention and performance.
• Learn how engaged teams create unforgettable customer moments that drive loyalty.
• Get proven systems from Brasa’s five-star culture that any company can apply.
• Turn workplace culture into your most powerful marketing and retention strategy.
• Leave inspired to build a brand employees love and customers can’t stop talking about.

Michel Falcon leads a company operating in two countries, manages hundreds of employees and emerging leaders, travels the world, writes books, maintains a happy family and wellness routine, keynotes around the world and he still has time to be present. How? This keynote reveals the systems, mindset, and habits that make it possible.

In this keynote, Michel pulls back the curtain on how high-performing leaders protect their most valuable resources: time, energy, and focus. Through personal stories and proven frameworks, he shares how to balance growth with presence, ambition with peace, and productivity with purpose.

This isn’t another “hustle harder” talk. It’s a masterclass in intentional leadership. You’ll learn how to design your days so you can lead people, companies, and yourself at your very best.

The audience will learn:

• Discover the exact systems Michel uses to lead, grow, and stay present.
• Learn how high-performing leaders protect their most valuable assets: time, energy, and focus.
• Get practical frameworks to balance growth with peace and productivity with purpose.
• Replace burnout with intentional leadership habits that actually scale.
• Walk away ready to design your days like a People-First leader; focused, energized, and in control.