NSB Logo Jennifer Moss Jennifer Moss

Jennifer Moss

Speaker Featured

Waterloo, Ontario, Canada

Workplace Productivity & Employee Well-being Expert

As a workplace productivity and happiness speaker, Jennifer inspires audiences with science-backed insights to improve workplace culture, employee well-being, and performance. Her inspiring and evidence-based talks zoom in on strategies for leadership and teams to build resilient, happy and successful organizations and avoiding burnout.  

Keynote Speeches

Virtual Keynotes & Webinars

Jennifer Moss will appear live from her home/studio to yours for your next virtual conference, meeting or webinar, to bring her experienced insights into workplace wellness, preventing burnout, happiness at work, resilience, post-traumatic growth and more. She’ll customize to your group and engage in Q&A.

Preventing Burnout in a Pandemic

The change to our work and home life happened rapidly and without notice. Since March 2020, many of us have been operating in crisis mode; quick pivots, learning new policies, and processes on the fly, working from home while juggling family priorities all under the mental fog of chronic stress and fear. Burnout is real and its increased significantly since the pandemic struck. 

Because leaders are in unchartered waters – unlike any other time in their career – they need the resources to lead in this unique time. Jennifer Moss will discuss the prevention strategies and tactics to manage burnout in a time of extreme stress. She will walk through our current realities, and provide tangible solutions to battling burnout – helping leaders to distinguish between perks and prevention. Most notably Jennifer can offer hope for a healthy and high-performing workforce today and in a post-pandemic world. 

Key Takeaways
• The myths and facts about burnout.
• The role of the organization in preventing burnout.
• How each one of us can identify and prevent burnout.
• Current realities of working during COVID-19 and how to handle the rapid shifts while maintaining positive mental health.
• Building the psychological fitness skills – particularly hope and resilience – to protect our well-being during times of crisis.

Maintaining Well-being in a Crisis

All of us want to be happy, engaged and satisfied and yet, when a massive external shift hits us hard, these emotional states are at risk. Chronic stress and fear is wearing us out, but by practicing psychological fitness, we will be able to develop skills that we can carry into our post-Covid-19 reality – making us well-prepared to handle future stress.

Jennifer will provide her audience with important strategies towards building a happier, healthier and higher-performing professional and personal life. 

Key Takeaways
• A deeper understanding of neuroplasticity and how to leverage it for a happier personal and professional life.
• How to practice “active listening” a tenant of empathy to increase trust and sense of community at work.
• What are the current realities of working during a pandemic and how to tackle some of those stressors.
• How to turn positive actions into habits into permanent traits of wellbeing.
• The tools to reframe stressful experiences through cognitive resilience building.
• A set of easy-to-apply, five-minute daily habits that can increase psychological fitness.

COVID-19 | Post-Traumatic Growth: Extreme Resilience Through Uncertain Times

These uncertain times are incredibly challenging for most of us to navigate. Overwhelming feelings can lead to professional paralysis, but there is another way forward. By developing the skills to experience extreme resilience, times of major stress and change can lead to the most growth. Identifying the traits of Post-Traumatic Growth, Jennifer shares how individuals and organizations can flourish with grit, gratitude, and the power to thrive, during extreme stress.

Jennifer’s personal experience of post-traumatic growth is an emotional and fascinating (sometimes humorous) journey that she supports with a decade of research and writing about thriving workplaces and the impact psychological fitness has on stress and performance. Applying her research, real-world case studies, and the unique circumstances of an organization/industry, Jennifer delivers specific strategies and actions for gaining control and developing extreme resilience in uncertain times.

Key Takeaways:
• How to rationalize uncertainty & stress and seek opportunity.
• Modeling the behaviour of post-traumatic growth.
• How to strengthen your psychological fitness to create a barrier to stress.
• Impact of extreme resiliency on your personal and professional life.

Performance & Productivity | Unlocking Happiness for a Healthy, Higher-Performing Work and Life

Can you really be both “happy” and “at work”? We all want to be happy, engaged, and satisfied with our job or in the career we’ve chosen. Loving what it is we do makes us less stressed, decreases boredom, increases motivation, and has an overall positive impact on our personal lives. As workplace leaders, we want happier employees. These employees are more engaged, approach their work with enthusiasm, and bring a hunger to innovate.

Sadly, only 13% of the global workforce is happy and engaged. Despite all the stats, happiness strategies are often low on the workplace priority list. With 90% of our waking hours spent at work in our lifetime; this is a massive problem. It isn’t just costing employers – studies show that employee disengagement is making us lonely, anxious, and harming our health.

Jennifer Moss believes we can solve this well-being crisis and has the research and data-backed insights to show us how. Drawing on her experiences as a behavioural sciences consultant and member of the UN Global Happiness Council, Jennifer provides audiences with practical advice to become happier, healthier, and higher-performing people both professionally and personally.

Key Takeaways
• How to develop the habit of gratitude and increase emotional intelligence.
• The insights from behavioral sciences on how to be the most effective leaders or managers.
• Psychological fitness techniques to better manage stress.
• The organizational shift in focus from work/life balance to work/life continuum – what this means and how can we achieve it.

Leadership & HR | Managing Employee Burnout

You’ve no doubt heard the well-worn advice that “if you do what you love, you’ll never work a day in your life.” It’s a nice idea but a total myth.

With the World Health Organization including “burnout” in its International Disease Classifications (IDC11) as of 2019, leaders need to know their responsibility, liability, and risk. Additionally, we need to analyze how burnout shows up in our employees and the overlooked areas where burnout takes root – so HR can be on the lookout for those clues.

Her Harvard Business Review article on the subject has become one of their most popular; it’s a challenge affecting many organizations and individuals.

Through Jennifer’s unique style of distilling complex research and data into approachable, fun, and engaging learning, this talk will highlight the causes, provide ways to detect, and share strategies and tactics to prevent the negative emotional and physical impact of burnout.

Healthcare | Wellbeing in a High-Stress Patient Care Environment

Purpose-driven roles are highly susceptible to burnout. Patient-care roles such as nurses are facing new realities around PTSD as it relates to them. From being a witness to traumatic health needs to being on the frontlines when outbreaks such as COVID-19 hits, and from patient deaths to interacting with grieving families, the triggers for PTSD are very real. Since most of the issues stem from external sources, we have to find new ways to improve their experience at work. They may not see any real change in their workplace and that can be challenging and reduces hope.

As the co-founder of Plasticity Labs, Jennifer helps organizations better manage their team’s well-being and happiness. She’s worked closely with frontline staff in healthcare to deal with the effects of burnout. Jennifer brings the lastest data to provide insights on what’s stressing out nurses and the best ways to meet this unique set of needs. She helps teams control the “controllables” more effectively since most of the issues they are facing are often out of their control. Jennifers  ‘HERO resources’ will help train teams via simple and actionable tools that can be quickly implemented. Audiences leave equipped to develop their self-efficacy and hope – the most important traits to combat burnout

Key Takeaways:
• How to motivate people on an individual basis.
• A framework for developing and implement a better well-being strategy.
• How to measure a happiness strategy – using data for good and for the budget.

Educators | The HERO Generation - Unlocking Happiness in Schools

Jennifer and her research team developed the HERO Generation Program to build up the psychological skills of everyone involved in the education system. Based on a happiness model rooted in neuropsychology, the program focuses on the emotional traits that are represented in the happiest and highest performing people in the world: Hope, Efficacy, Resilience, Optimism, Gratitude, Empathy, and Neuronal control (mindfulness). In this presentation, Jennifer will provide research outcomes through real-world examples from teachers, administrators, and students. She shares the successes and the pitfalls of disrupting one of the oldest institutions in the world, and what tangible actions educators can take to bring elements of the HERO teachings back to their school ecosystem.

Additional Presentations

Jennifer also offers customized and additional presentations. Topics include:

• The Future of Work
• The Neuroscience of Happiness
• Emotional Intelligent Leadership 

View a full list of these talks here

Platform Plus Presentations

Unique formats and ways to connect with audiences.
Video/Online Program
Jennifer offers remote presentations or online video training. She'll appear live from her studio to yours for your next virtual conference, meeting or webinar, to bring her experienced insights into workplace wellness, preventing burnout, happiness at work, resilience, post-traumatic growth and more. She'll customize to your group and engage in Q&A.

Audience reviews:

  • In her speaking, Jennifer does a masterful job at weaving together the threads of personal experience with the art & neuroscience of motivation to deliver a compelling message, that causes the audience to reflect on how we think & interact not only in our careers, but also in our personal lives.

    - Chief Financial Officer, Communitech
  • Jen stands apart from this field as someone who is not just passionate about the issue, a passion that makes her presentations shine, but has the data and the experience to back up her beliefs. She’s a great speaker on an important topic. What more could you ask for?

    - Executive Conference Producer with The Conference Board of Canada
  • I was genuinely entertained by her storytelling and inspired by her message. She showed an authentic level of comfort with the audience and you could sense that everyone was highly engaged in her talk.

    - President, GM Canada
  • The event has gone well and Jennifer brightened everyone's perspective with her presentation and gave us all something to consider in terms of happiness.

    - Chapter Chair, Canadian Property Tax Association - Ontario Chapter
  • Very engaging speaker with powerful message. She was ultimately fabulous.

    - Attendee, Canadian Health and Wellness Innovations Conference
  • It was so great! Audience was engrossed - laughing, snapping pics of the deck, engaged and riveted.

    - Financial Insurance Conference Planners (FICP)

Speaker Biography

When the effects of workplace stress total more than $190 billion in North America alone, it’s time for guidance in workplace wellness, performance and purpose-driven productivity. 

Jennifer Moss is known as the “go-to” expert on the topic of workplace burnout and how to unlock happiness/engagement with better wellness strategies. A nationally syndicated radio columnist, Jennifer is also the bestselling and award-winning author of “Unlocking Happiness at Work” and a regular contributor to SHRM, Forbes, and Harvard Business Review. She recently won a journalism award for her piece on loneliness in the workplace, and her article, “When Passion Leads to Burnout” for Harvard Business Review was one of their top five most popular articles of 2019. 

In 2020, Jennifer conducted research related to well-being in a crisis and she just completed a joint research study with Harvard Business Review that analyzed the impact of Covid-19 on workplace well-being. She was able to gather data from 46 countries which has informed her strategic approach to managing well-being now and in the post-Covid world. Her next book, The Burnout Epidemic, will be published by Harvard Business Press, launching globally in 2021.

She received the Canadian Innovator of the Year in her previous role as Cofounder of Plasticity Labs, a happiness and workplace wellness research, technology, and consulting company. Plasticity provided organizations with the tools to tap into individual sentiment and increase at-work satisfaction, with measurable results. Jennifer also received the International Female Entrepreneur of the Year Award for her work engaging and encouraging young women to lead in tech even if they can’t code. 

Her roles have included that of HR Chair of a world-renowned technology incubator, and she is a member of the United Nations Global Happiness Council – a small group of leading scientists and economists that support the UN’s sustainable goals related to global well-being and the Annual Global Happiness Policy Report.

Jennifer went from Silicon Valley working in PR during the rapid rise of social media, to leader of a social innovation tech startup, award-winning author and entrepreneur.  She was on President Obama’s California social team; a massively disruptive and historical moment for political galvanizing. This effort earned her an invitation to his inauguration and a Public Service Award from the Office of President Obama.

In her personal life, her sports hall of fame husband was diagnosed with a life-threatening rare autoimmune disease.  They hacked his healing focusing on being grateful, and learning the neuroscience of mood and performance. He walked out of the hospital six weeks later. The moral of the story? Mood drives performance.  When you have a transformational experience like this you are compelled to share it with the world.  

Jennifer speaks internationally as a thought leader in behavioral sciences. Jennifer regularly consults mid-sized to Fortune 500 companies, school boards and universities, lawmakers, and governments, on how to develop and measure their happiness strategies for improved performance.