You’ve no doubt heard the well-worn advice that “if you do what you love, you’ll never work a day in your life.” It’s a nice idea but a total myth.
With the World Health Organization including “burnout” in its International Disease Classifications (IDC11) as of 2019, leaders need to know their responsibility, liability, and risk. Additionally, we need to analyze how burnout shows up in our employees and the overlooked areas where burnout takes root – so HR can be on the lookout for those clues.
Her Harvard Business Review article on the subject has become one of their most popular; it’s a challenge affecting many organizations and individuals.
Through Jennifer’s unique style of distilling complex research and data into approachable, fun, and engaging learning, this talk will highlight the causes, provide ways to detect, and share strategies and tactics to prevent the negative emotional and physical impact of burnout.
Purpose-driven roles are highly susceptible to burnout. Patient-care roles such as nurses are facing new realities around PTSD as it relates to them. From being a witness to traumatic health needs to being on the frontlines when outbreaks such as COVID-19 hits, and from patient deaths to interacting with grieving families, the triggers for PTSD are very real. Since most of the issues stem from external sources, we have to find new ways to improve their experience at work. They may not see any real change in their workplace and that can be challenging and reduces hope.
As the co-founder of Plasticity Labs, Jennifer helps organizations better manage their team’s well-being and happiness. She’s worked closely with frontline staff in healthcare to deal with the effects of burnout. Jennifer brings the lastest data to provide insights on what’s stressing out nurses and the best ways to meet this unique set of needs. She helps teams control the “controllables” more effectively since most of the issues they are facing are often out of their control. Jennifers ‘HERO resources’ will help train teams via simple and actionable tools that can be quickly implemented. Audiences leave equipped to develop their self-efficacy and hope – the most important traits to combat burnout
• How to motivate people on an individual basis.
• A framework for developing and implement a better well-being strategy.
• How to measure a happiness strategy – using data for good and for the budget.
Can you really be both “happy” and “at work”? We all want to be happy, engaged, and satisfied with our job or in the career we’ve chosen. Loving what it is we do makes us less stressed, decreases boredom, increases motivation, and has an overall positive impact on our personal lives. As workplace leaders, we want happier employees. These employees are more engaged, approach their work with enthusiasm, and bring a hunger to innovate.
Sadly, only 13% of the global workforce is happy and engaged. Despite all the stats, happiness strategies are often low on the workplace priority list. With 90% of our waking hours spent at work in our lifetime; this is a massive problem. It isn’t just costing employers – studies show that employee disengagement is making us lonely, anxious, and harming our health.
Jennifer Moss believes we can solve this well-being crisis and has the research and data-backed insights to show us how. Drawing on her experiences as a behavioural sciences consultant and member of the UN Global Happiness Council, Jennifer provides audiences with practical advice to become happier, healthier, and higher-performing people both professionally and personally.
• How to develop the habit of gratitude and increase emotional intelligence.
• The insights from behavioral sciences on how to be the most effective leaders or managers.
• Psychological fitness techniques to better manage stress.
• The organizational shift in focus from work/life balance to work/life continuum – what this means and how can we achieve it.
The truth is, effective change management follows a structured process and uses a holistic set of tools to effectively achieve change. The most successful, engaged, innovative, healthiest and happiest teams, all have the same traits in common; they feel individually connected to the overall goals of the organization and strive to work well with others to accomplish those goals. They also share both a readiness and desire to evolve – flourishing in the midst of change.
Award-winning author and international speaker, HR consulting firm cofounder, UN Global Happiness Council Member and CBC Radio Columnist, Jennifer Moss has spent nearly a decade researching and advising local and global organizations on culture – many through major change events. She’s been able to confirm that to build a culture enthusiastic about transformation, leaders must build up within employees a desire to evolve.
Based on the science of social contagion and neuroplasticity, Jennifer Moss arms people and organizations with a change management toolbox centered on emotional intelligence capacity building. Leveraging the PERSIST model (Practical, Enduring, Repeatable, Simple, Incremental, Short, Targeted), Jennifer will demonstrate how individuals and leaders can follow a simple strategy that builds a change-ready mindset – starting with the individual and scaling concentrically across the entire organization.
A study out of the UN Global Happiness Policy Report found that employees under 40 will actually take up to 32% less pay if they find purpose in their work. For those leaders who are currently building retention strategies, this should be a guiding purpose in what they put together. Jennifer Moss has spent years working with leadership teams to help develop generate solutions and drive the shift in how we compensate, engage and retain our emerging leaders.
Pay is table stakes – it’s simply proper hygiene for any competitive firm. But, purpose is much harder to communicate. This talk with focus on ways to motivate younger workers and attract new talent with a focus on purpose vs. pay. Jennifer will share real case studies of companies she’s worked with where it is going well and explore the benefits and challenges of they faced in the process.
• The latest research and statistical insights on why various demographics are most drawn to certain companies.
• How to engage your top performers in an era where purpose matters more than pay.
• The strategies and tactics used by leading companies around the world that are having the greatest impact on recruitment and retention.
The restaurant industry is notorious for its high-stress nature. A fast-paced environment with irregular hours leads to high levels of stress, depression and mental health struggles within employees. With low margins and high employee turnover, many organizations in this sector don’t invest in employee happiness. Jennifer Moss has data to show how much ‘bang for the buck’ they can get when they do.
As the co-founder of Plasticity Labs, Jennifer helps organizations understand the current state of people and culture using employee feedback surveys to identify key areas to improve across the organization. She’s worked with some of the top organizations in this sector to develop the policies, strategies and soft skills needed to build a thriving foodservice workplace. It’s resulted some valuable insights such as: which teams will make the best combination for front-of-house and back-of-house; what shift timing will lead to optimal performance; and what the cost of returned food can tell you about your team. Your organization will go from a stressed out, high-turnover environment to a happier, more profitable business.
• How to increase your margins by motivating your employees.
• How to leverage existing data you are collecting both in the front of the house and back of the house and then analyze the value of motivated staff to increase sales.
• What are the best interventions to motivate service staff and how can you measure the ROI
Jennifer and her research team developed the HERO Generation Program to build up the psychological skills of everyone involved in the education system. Based on a happiness model rooted in neuropsychology, the program focuses on the emotional traits that are represented in the happiest and highest performing people in the world: Hope, Efficacy, Resilience, Optimism, Gratitude, Empathy, and Neuronal control (mindfulness). In this presentation, Jennifer will provide research outcomes through real-world examples from teachers, administrators, and students. She shares the successes and the pitfalls of disrupting one of the oldest institutions in the world, and what tangible actions educators can take to bring elements of the HERO teachings back to their school ecosystem.
Jennifer also offers customized and additional presentations. Topics include:
• The Future of Work
• The Neuroscience of Happiness
• Emotional Intelligent Leadership