NSB Logo Jennifer Moss Jennifer Moss

Jennifer Moss

Speaker Featured

Waterloo, Ontario, Canada

Future-Focused Workplace Expert, HBR Award-Winning Author & Journalist

Jennifer Moss is a highly-requested international speaker, and workplace culture strategist for large enterprise firms. She is an award-winning, multi-book author, nationally syndicated radio columnist and freelance journalist.  Jennifer is a sought-after workplace expert – outlets include BBC, CNN, TIME, The New York Times, among others. She was named to the 2022 Deloitte Thinkers50 Radar list. Her next book will be published in 2024 by Harvard Business Press, titled Why are We Here: Creating a Work Culture Everyone Wants.

Keynote Speeches

Virtual Keynotes & Webinars

Jennifer Moss will appear live from her home/studio to yours for your next virtual conference, meeting or webinar, to bring her experienced insights into workplace wellness, preventing burnout, happiness at work, resilience, post-traumatic growth and more. She’ll customize to your group and engage in Q&A.

(Re)Discovering Happiness at Work

We’ve come through a crisis and for better or worse – it changed us. We gained plenty of skills – how to pivot on the fly, work from anywhere, adopt new tech, build resiliency. We might be feeling hopeful, but we have a long way to go – Gallup says that less than 1 in 4 people are thriving at work.

If the dust is settling and our well-being is (re)booting in our personal lives, why does work still feel so “meh”? We feel less confident, less effective, less connected – blame that on chronic stress – but we’re also hungry for purpose and meaning. We want our MOJO back!

In her newest keynote offering (re)Discovering Happiness at Work, award-winning author and journalist, Jennifer Moss, will engage audiences with novel ways to bring that lost sense of purpose back to work and life. With the latest behavioral and economic sciences research, Jennifer explains what makes us want to show up at work and how to tear down the psychological barriers that are holding us back. This is a high energy, future-focused, entertaining, data-backed discussion. It will have the audience nodding, “you get me,” while feeling like, “I can do this!”

Takeaways include:

  • (re)Imagine the Future: How to turn our gaze back to the future and decide how we want to be and what we can accomplish when we do.
  • (re)Connect Our Diverse Workforce: How to think differently about the multigenerational workforces, Equity Deserving populations, and increasing diversity in our workforces.
  • (re)Prioritize Autonomy: Understand what flexibility actually means. Why employees care so much about autonomy and how you can use it to create value.
  • (re)Build Belonging: How and why to invest in belonging, connection, and friendships which are more important than ever, and more difficult to create in hybrid workplaces.
  • (re)Store Purpose and Meaning: How and Why we need to connect our efforts to purpose and how to begin evolving our employee value propositions.

See full keynote info sheet.

See teaser video.

Read more in her latest HBR article:
Jennifer Moss on ‘Creating a Happier Workplace Is Possible

Why Are We Here? Creating a Work Culture Everyone Wants

There’s a post-pandemic phenomenon that people are experiencing but can’t quite put their finger on. Work is evolving, and so are employees’ expectations of it. Most people would agree, it still feels out of sync. Leaders have been tasked with navigating these changes in real time, without a playbook. Meanwhile, the workforce is in search of more purpose in their work, yet unsure of how or where to find it. They’ve likely found themselves pondering, “Why am I here?”

In her provocative new book, Why Are We Here?: Creating a Work Culture Everyone Wants, Jennifer Moss pinpoints what is missing from work today. With her background as a global workplace strategist, Jennifer guides attendees to the forefront of this significant and historical change. Incorporating dialogues with leading academic researchers, interviews with CEOs from the most admired companies worldwide, and discussions with employees across various industries and roles, Jennifer equips attendees with the understanding needed to answer the question for themselves and the people they lead: “Why are we here?”

Key Takeaways: 

  • The three unexpected shifts in worker behavior explained through behavioral science research reveals
  • Moving beyond “the new normal” to “jumping the timeline,” examining how rapid change impacts our attitudes and behaviors
  • Implications of these shifts for talent management and organizational culture
  • Leadership development focusing on purpose, cognitive empathy, and hope to enhance team performance
  • Techniques to boost intrinsic motivation and minimize turnover
  • Initiatives to combat employee isolation and foster belonging
  • Approaches to widen the pipeline for women in leadership roles
  • Effective methods for transitioning from change fatigue to change readiness
  • Guidance for integrating AI while ensuring a sustainable future workforce
  • Leveraging key shifts to more effectively manage a multi-generational workforce
Jumping the Timeline: Embracing a Future of Work That Isn’t “Normal”

Crises, climate change, sudden remote work, AI, generational displacement, and more – acted as a catalyst that moved us out of our current trajectory and popped us into the multiverse of work. This has been jarring – in most part because of the speed with which the world changed. In the last three years, Gallup finds that younger workers’ FOBO (Fear of Becoming Obsolete) has doubled. Our brains naturally want to stick to old patterns and behaviors but on this new timeline, it’s an unworkable strategy. 

In this compelling new talk, globally renowned workplace culture strategist Jennifer Moss leverages behavioural and neurosciences research to explain change resistance and how to shift that into a future readiness mindset. Moss dives into new approaches to leadership to motivate and engage individuals and teams in a fundamentally different experience of work. 

Key Takeaways:

  • Why thinking about the future of work as “the new normal” actually holds us back
  • Understanding the future workforce through the lens of behavioral and neurosciences research
  • What is FOBO and why does it matter?
  • Future competitiveness in a polycrisis – how to build and maintain a healthy and high-performing work culture while global uncertainty and instability persist
  • Finding the goldilocks zone between AI integration and workforce sustainability
  • Tactics to help reduce fears of obsolescence across generations
  • Finding compromise in the remote/hybrid/in-person debate by changing the narrative from flexibility to freedom
  • Easy-to-operationalize tactics for better engagement of remote and hybrid teams
  • How to lead in the era of personalization – what does the increasing adoption of niche benefits tell us
How to Optimize an Age Diverse Workforce in Times of Transformation

Currently there are five different generations coming together at work. Traditionalists, Boomers, Gen X, Millennials, and Gen Z. Up soon? Alphas. The labels are less important than the characteristics that make these generations unique. Boomers are retiring at record rates, Millennials and Xers are working fewer hours, while Gen Zs are disinterested in traditional work roles. All generations are struggling with burnout and disengagement. As a talent shortage looms large, addressing the needs of each group will be critical. 

For leaders who want to bridge generational divides while ensuring that each group feels heard, award-winning author Jennifer Moss has the answers. Based on her insightful new book, Why Are We Here?: Creating a Work Culture Everyone Wants, Moss unpacks how to better relate to each generations’ shifting motivations and mindsets while underlining the importance of belonging and friendships in this current era of loneliness and isolation.

Key Takeaways: 

  • The economic and environmental drivers impacting generational attitudes and behaviors
  • The biggest generational trends changing work (e.g. social media rebellion, retiree exodus, millennial financial well-being, narrowing of executive pipelines for Gen X women, etc.) 
  • Research-backed strategies to reduce ageism in the workplace
  • How to personalize engagement and retention strategies based on age diversity
  • Knowing the critical health and employee benefits each generation needs and wants
  • How to build and foster belonging in an age-diverse workforce
Reducing Stress and Increasing Engagement in Changing Times

Since the pandemic we’ve been operating in crisis mode. It took 41 percent of the global workforce to resign for us to finally admit, crisis mode may not be sustainable. And yet, here we are in 2023, growth expectations have not slowed, workloads are still unmanageable, and people keep quietly quitting or quitting outright.

The lack of stress-testing before the pandemic caught organizations completely off guard. It wasn’t just overwork, there were changes in process, new technology to master, ever-increasing meetings, new modes of working, rising loneliness, and an explosion of inefficiencies that felt like pouring glue into an already sluggish wheel.

Although there’s a strong desire to put the past into the rearview, Jennifer believes that’s a mistake. Three years of living in fight/flight/freeze changes people. We can’t go back. And, do employees really want more? Or do they just want something different? A ‘jam the toothpaste back in the tube’ strategy has never worked – why would it now?

Jennifer Moss, globally recognized as an expert in workplace wellness, can show you how to capture those lessons from the past to make a better future of work.

Takeaways include:

  • How to better measure risk of attrition and disengagement before it’s too late
  • Tackling unmanageable workloads (it’s not what you think)
  • The six root causes of burnout—and what organizations can do to prevent it
  • Why traditional corporate wellness initiatives may worsen the problem
  • Leading in the age of quiet quitting, rage applying, and future work trends
  • Ways to shape a better hybrid/remote/in-person strategy to prevent burnout
  • How organizations can lead with empathy and why that matters right now
Combating Burnout to Reach our Goals

A heightened state of urgency and rapid change caused burnout to soar in the pandemic. But, it’s 2024 and burnout continues to surge. Brain fog – a symptom of burnout – is playing a terrible mental trick on our workforce and organizational success. It causes people to make more mistakes, they’re more distracted, less agreeable, and simple tasks feel exhausting. They (and unfortunately others) start to question professional effectiveness, which leads to what Moss has identified as “The Underperformer Myth”. 

Jennifer Moss says it’s not underperformance – it’s burnout – and it’s preventable. To get the workforce back to health and high-performance, this is the talk. Based on her award-winning book, The Burnout Epidemic, Moss shares novel, research-backed advice for individuals and leaders to identify chronic stress and the strategies to fix it. 

Key Takeaways:

  • The myths and facts about burnout – explaining the “Underperformer Myth”
  • The six root causes of burnout and how they show up at work
  • Juggling organizational pressures while still managing burnout
  • How to better support a team at risk for burnout
  • Understanding toxic productivity – what is in and out of our control
  • How to address specific burnout risks for a diverse workforce

Audience reviews:

  • In her speaking, Jennifer does a masterful job at weaving together the threads of personal experience with the art & neuroscience of motivation to deliver a compelling message, that causes the audience to reflect on how we think & interact not only in our careers, but also in our personal lives.

    - Chief Financial Officer, Communitech
  • I was genuinely entertained by her storytelling and inspired by her message. She showed an authentic level of comfort with the audience and you could sense that everyone was highly engaged in her talk.

    - President, GM Canada
  • Jennifer’s presentation was a home run. Employees are calling it the best keynote we’ve ever had! - Kraft Heinz
  • Easily among the best, most impactful keynote speaker presentations I've ever had the privilege to be part of. - TD Bank
  • Jennifer’s deep expertise in burnout was extremely valuable to our organization. She was a voice of reason, a wake-up call to inspire awareness, understanding, and create positive change. - Burnout Workshop for Female Leaders in Business Consulting — Ernst & Young
  • Jen stands apart from this field as someone who is not just passionate about the issue, a passion that makes her presentations shine, but has the data and the experience to back up her beliefs. She’s a great speaker on an important topic. What more could you ask for?

    - Executive Conference Producer with The Conference Board of Canada
  • The event has gone well and Jennifer brightened everyone's perspective with her presentation and gave us all something to consider in terms of happiness.

    - Chapter Chair, Canadian Property Tax Association - Ontario Chapter
  • Very engaging speaker with powerful message. She was ultimately fabulous.

    - Attendee, Canadian Health and Wellness Innovations Conference
  • It was so great! Audience was engrossed - laughing, snapping pics of the deck, engaged and riveted.

    - Financial Insurance Conference Planners (FICP)

Speaker Biography

Award-winning writer, committed researcher and syndicated radio columnist, Jennifer Moss is a leading voice of this generation on work-related topics. She is a sought out commentator for global media as an expert in workplace culture, employee well-being, mental health, and burnout, as well as the future of work and leadership.

Her most recent book, The Burnout Epidemic, was named 10 Best New Management Books for 2022 by Thinkers50 and shortlisted for the 2021 Outstanding Works of Literature Award. Her next book will be published in 2024 by Harvard Business Press, titled Why are We Here: Creating a Work Culture Everyone Wants.  Themes in this new speaking topic and book address initiatives to combat employee isolation, loneliness, and foster belonging, as well as leadership development focused on purpose, cognitive empathy, and hope, to enhance team performance.

Jennifer writes for Harvard Business Review and Fast Company and her work is frequently included by CNN, TIME, The New York Times, The Wall Street Journal, and The Washington Post.

A recognized authority in her field, Jennifer received the International Female Entrepreneur of the Year Award and named a Canadian Innovator of the Year. She was recently named to the Deloitte Thinkers50 Radar 2022 and nominated again for the award in 2023.

Confident and engaging, Jennifer’s talks strike a balance between informative and inspiring/motivational.  Jennifer focuses on making every talk impactful and gladly invests time with each client to understand the objectives of their event. As a journalist who is always researching, she customizes each presentation with the most recent and relevant data for the industry and audience.