NSB Logo Jennifer Moss Jennifer Moss

Jennifer Moss

Speaker Exclusive

Waterloo, Ontario, Canada

Workplace Productivity & Employee Well-being Expert

On stage as a workplace productivity and happiness speaker, Jennifer inspires audiences with science-backed insights to improve workplace culture, employee well-being, and performance.  Her inspiring and evidence-based talks zoom in on strategies for leadership and teams to build resilient, happy and successful organizations.   As the Cofounder of Plasticity Labs, Jennifer leads a tech company providing organizations with the tools to tap into individual sentiment and increase at-work satisfaction, with measurable results. Jennifer Moss and her ground-breaking work on the power of happiness is transforming organizations around the globe.

Keynote Speeches

Leadership & HR | Managing Employee Burnout

You’ve no doubt heard the well-worn advice that “if you do what you love, you’ll never work a day in your life.” It’s a nice idea but a total myth.

With the World Health Organization including “burnout” in its International Disease Classifications (IDC11) as of 2019, leaders need to know their responsibility, liability, and risk. Additionally, we need to analyze how burnout shows up in our employees and the overlooked areas where burnout takes root – so HR can be on the lookout for those clues.

Her Harvard Business Review article on the subject has become one of their most popular; it’s a challenge affecting many organizations and individuals.

Through Jennifer’s unique style of distilling complex research and data into approachable, fun, and engaging learning, this talk will highlight the causes, provide ways to detect, and share strategies and tactics to prevent the negative emotional and physical impact of burnout.

Healthcare | Wellbeing in a High-Stress Patient Care Environment

Purpose-driven roles are highly susceptible to burnout. Patient-care roles such as nurses are facing new realities around PTSD as it relates to them. From being a witness to traumatic health needs to being on the frontlines when outbreaks such as COVID-19 hits, and from patient deaths to interacting with grieving families, the triggers for PTSD are very real. Since most of the issues stem from external sources, we have to find new ways to improve their experience at work. They may not see any real change in their workplace and that can be challenging and reduces hope.

As the co-founder of Plasticity Labs, Jennifer helps organizations better manage their team’s well-being and happiness. She’s worked closely with frontline staff in healthcare to deal with the effects of burnout. Jennifer brings the lastest data to provide insights on what’s stressing out nurses and the best ways to meet this unique set of needs. She helps teams control the “controllables” more effectively since most of the issues they are facing are often out of their control. Jennifers  ‘HERO resources’ will help train teams via simple and actionable tools that can be quickly implemented. Audiences leave equipped to develop their self-efficacy and hope – the most important traits to combat burnout

Key Takeaways:
• How to motivate people on an individual basis.
• A framework for developing and implement a better well-being strategy.
• How to measure a happiness strategy – using data for good and for the budget.

Peak Performance & Productivity | Unlocking Happiness for a Healthy, Higher-Performing Work and Life

Can you really be both “happy” and “at work”? We all want to be happy, engaged, and satisfied with our job or in the career we’ve chosen. Loving what it is we do makes us less stressed, decreases boredom, increases motivation, and has an overall positive impact on our personal lives. As workplace leaders, we want happier employees. These employees are more engaged, approach their work with enthusiasm, and bring a hunger to innovate.

Sadly, only 13% of the global workforce is happy and engaged. Despite all the stats, happiness strategies are often low on the workplace priority list. With 90% of our waking hours spent at work in our lifetime; this is a massive problem. It isn’t just costing employers – studies show that employee disengagement is making us lonely, anxious, and harming our health.

Jennifer Moss believes we can solve this well-being crisis and has the research and data-backed insights to show us how. Drawing on her experiences as a behavioural sciences consultant and member of the UN Global Happiness Council, Jennifer provides audiences with practical advice to become happier, healthier, and higher-performing people both professionally and personally.

Key Takeaways
• How to develop the habit of gratitude and increase emotional intelligence.
• The insights from behavioral sciences on how to be the most effective leaders or managers.
• Psychological fitness techniques to better manage stress.
• The organizational shift in focus from work/life balance to work/life continuum – what this means and how can we achieve it.

Change Management | How to Scale Change, One Person at a Time. 
Change is inevitable. The most successful people and organizations thrive because of change, not despite it. Yet, change management is challenging and if done incorrectly can cause real damage to culture. Unfortunately, leaders often see change management in silos – communication in one, training in the other, minimizing resistance separated from improving employee happiness…the list goes on.

The truth is, effective change management follows a structured process and uses a holistic set of tools to effectively achieve change. The most successful, engaged, innovative, healthiest and happiest teams, all have the same traits in common; they feel individually connected to the overall goals of the organization and strive to work well with others to accomplish those goals. They also share both a readiness and desire to evolve – flourishing in the midst of change.

Award-winning author and international speaker, HR consulting firm cofounder, UN Global Happiness Council Member and CBC Radio Columnist, Jennifer Moss has spent nearly a decade researching and advising local and global organizations on culture – many through major change events. She’s been able to confirm that to build a culture enthusiastic about transformation, leaders must build up within employees a desire to evolve.

Based on the science of social contagion and neuroplasticity, Jennifer Moss arms people and organizations with a change management toolbox centered on emotional intelligence capacity building. Leveraging the PERSIST model (Practical, Enduring, Repeatable, Simple, Incremental, Short, Targeted), Jennifer will demonstrate how individuals and leaders can follow a simple strategy that builds a change-ready mindset – starting with the individual and scaling concentrically across the entire organization. 

Leadership & HR | Boosting Recruitment and Employee Retention Through Purpose Over Pay

A study out of the UN Global Happiness Policy Report found that employees under 40 will actually take up to 32% less pay if they find purpose in their work. For those leaders who are currently building retention strategies, this should be a guiding purpose in what they put together. Jennifer Moss has spent years working with leadership teams to help develop generate solutions and drive the shift in how we compensate, engage and retain our emerging leaders.

Pay is table stakes – it’s simply proper hygiene for any competitive firm. But, purpose is much harder to communicate. This talk with focus on ways to motivate younger workers and attract new talent with a focus on purpose vs. pay. Jennifer will share real case studies of companies she’s worked with where it is going well and explore the benefits and challenges of they faced in the process.

Key Takeaways:
• The latest research and statistical insights on why various demographics are most drawn to certain companies.
• How to engage your top performers in an era where purpose matters more than pay.
• The strategies and tactics used by leading companies around the world that are having the greatest impact on recruitment and retention.

Restaurants | Optimizing Food Service Through People & Culture

The restaurant industry is notorious for its high-stress nature. A fast-paced environment with irregular hours leads to high levels of stress, depression and mental health struggles within employees. With low margins and high employee turnover, many organizations in this sector don’t invest in employee happiness. Jennifer Moss has data to show how much ‘bang for the buck’ they can get when they do. 

As the co-founder of Plasticity Labs, Jennifer helps organizations understand the current state of people and culture using employee feedback surveys to identify key areas to improve across the organization. She’s worked with some of the top organizations in this sector to develop the policies, strategies and soft skills needed to build a thriving foodservice workplace. It’s resulted some valuable insights such as: which teams will make the best combination for front-of-house and back-of-house; what shift timing will lead to optimal performance; and what the cost of returned food can tell you about your team. Your organization will go from a stressed out, high-turnover environment to a happier, more profitable business.

Key Takeaways:
How to increase your margins by motivating your employees.
• How to leverage existing data you are collecting both in the front of the house and back of the house and then analyze the value of motivated staff to increase sales.
• What are the best interventions to motivate service staff and how can you measure the ROI

Educators | The HERO Generation - Unlocking Happiness in Schools

Jennifer and her research team developed the HERO Generation Program to build up the psychological skills of everyone involved in the education system. Based on a happiness model rooted in neuropsychology, the program focuses on the emotional traits that are represented in the happiest and highest performing people in the world: Hope, Efficacy, Resilience, Optimism, Gratitude, Empathy, and Neuronal control (mindfulness). In this presentation, Jennifer will provide research outcomes through real-world examples from teachers, administrators, and students. She shares the successes and the pitfalls of disrupting one of the oldest institutions in the world, and what tangible actions educators can take to bring elements of the HERO teachings back to their school ecosystem.

Additional Presentations

Jennifer also offers customized and additional presentations. Topics include:

• The Future of Work
• The Neuroscience of Happiness
• Emotional Intelligent Leadership 

View a full list of these talks here

Platform Plus Presentations

Unique formats and ways to connect with audiences.
Video/Online Program
Jennifer offers remote presentations or online video training.

Audience reviews:

  • In her speaking, Jennifer does a masterful job at weaving together the threads of personal experience with the art & neuroscience of motivation to deliver a compelling message, that causes the audience to reflect on how we think & interact not only in our careers, but also in our personal lives.

    - Chief Financial Officer, Communitech
  • Jen stands apart from this field as someone who is not just passionate about the issue, a passion that makes her presentations shine, but has the data and the experience to back up her beliefs. She’s a great speaker on an important topic. What more could you ask for?

    - Executive Conference Producer with The Conference Board of Canada
  • I was genuinely entertained by her storytelling and inspired by her message. She showed an authentic level of comfort with the audience and you could sense that everyone was highly engaged in her talk.

    - President, GM Canada
  • The event has gone well and Jennifer brightened everyone's perspective with her presentation and gave us all something to consider in terms of happiness.

    - Chapter Chair, Canadian Property Tax Association - Ontario Chapter
  • Very engaging speaker with powerful message. She was ultimately fabulous.

    - Attendee, Canadian Health and Wellness Innovations Conference
  • It was so great! Audience was engrossed - laughing, snapping pics of the deck, engaged and riveted.

    - Financial Insurance Conference Planners (FICP)

Speaker Biography

When the effects of workplace stress total more than $190 billion in North America alone, it’s time for guidance in workplace wellness, performance and purpose-driven productivity.  Jennifer Moss is the Cofounder of Plasticity Labs, a happiness and workplace wellness research, technology, and consulting company. She’s also the bestselling and award-winning author of “Unlocking Happiness at Work” and a regular contributor to Harvard Business Review including authoring one of their Top 5 articles for 2019 on the trend of Burnout.  She’s become the “go-to” on the topic of workplace burnout and how to unlock happiness/engagement with better wellness strategies.

She’s a Canadian Innovator of the Year, secured her a place as the HR Chair of a world-renowned technology incubator, and is a member of the United Nations Global Happiness Council – a small group of leading scientists and economists that support the UN’s sustainable goals related to global well-being and the Annual Global Happiness Policy Report. 

Jennifer went from Silicon Valley working in PR during the rapid rise of social media, to leader of a social innovation tech startup, award-winning author and entrepreneur.  She was on President Obama’s California social team; a massively disruptive and historical moment for political galvanizing. This effort earned her an invitation to his inauguration and a Public Service Award from the Office of President Obama.

In her personal life, her sports hall of fame husband was diagnosed with a life-threatening rare autoimmune disease.  They hacked his healing focusing on being grateful, and learning the neuroscience of mood and performance.   He walked out of the hospital six weeks later. The moral of the story? Mood drives performance.  When you have a transformational experience like this you are compelled to share it with the world.  And Plasticity was born. 

As one of only 17% of females globally that cofound and lead a tech company, Jennifer is fiercely committed to engaging and encouraging young women to lead in tech even if they can’t code. Her work in this space has earned her an International Female Entrepreneur of the Year Award.

Jennifer speaks internationally as a thought leader in behavioral sciences. Jennifer regularly consults mid-sized to Fortune 500 companies, school boards and universities, lawmakers, and governments, on how to develop and measure their happiness strategies for improved performance.